What is Pansy Day?
Pansy Day is an American lifestyle brand of handcrafted artisan jewelry that embodies the personal style and sensibility of designer Lisa Hopson.Back to Top
Why the name Pansy Day?
The name is in honor of Lisa Hopson’s beloved grandmother and creative inspiration, Pansy Day.Back to Top
What is your jewelry made of?
Semi precious stones, gold filled metals, sterling silver and a myriad of other high-quality creative materials.Back to Top
Where are your products made?
All Pansy Day jewelry is handcrafted in the United States.Back to Top
How do I find a particular item on your website?
We've made shopping a breeze. To find a particular item you can use the search bar to look up products by name or discover products filtered by collection, color, and material. While you shop, we'll also suggest products you might like based on the ones you view.Back to Top
What are "Looks we Love?"
The “Looks we Love” section of www.pansyday.com shows combinations of bracelets and necklaces recommended by designer Lisa Hopson. Each item is designed with coloring and layering in mind. Feel free to mix and match.Back to Top
Can I save items in my shopping cart?
Of course! We suggest you hold items for no longer than 2 days.Back to Top
What do I do if I forgot my password?
We can help with that. Find our Customer Login page by selecting "Register / Login" at the top of the page. From there, you'll see a link inquiring if you "Forgot your password?" Click this link, submit your registered email address, and an email to reset your password will be sent your way. The email will provide a link guiding you back to the site to create a new password. And we'll be happy to have you back!Back to Top
How can I change my password?
Log into "My Account" using your email address and password. Next, click on "View Addresses." Make any necessary changes, remember to save, and change is as simple as that.Back to Top
Do I have to create an account if I want to browse the products?
No, if you'd just like to peruse our shop, feel free to do so. Although, creating an account is a great way to stay in touch and hear about new Pansy Day products and offers.Back to Top
What are my payment options?
We accept all major credit cards and PayPal too. We take your security just as seriously as we take ours.Back to Top
Do you charge sales tax?
We charge sales tax on all orders shipped within the state of Illinois. All other US states are free of sales tax. For our Canadian customers, sales tax also applies and is adjusted accordingly to their appropriate province or territory.Back to Top
Can I purchase gift certificates?
Yes. You can buy gift certificates here.Back to Top
Can I alter my order after I've checked out?
If you decide to cancel an order please send an email to firstname.lastname@example.org. We’ll try to stop the order from going through, but keep in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers as fast and efficiently as possible. That means even if you contact us immediately it might already be in the shipping process. If that happens, we can’t change or cancel an order once its journey to you has begun. In that case just return it to us according to our return policy.Back to Top
What is your return policy?
You can view our current return policy here.Back to Top
What is your shipping policy?
You can view our current shipping policy here.Back to Top
Do you accept international orders?
Yes, we sure do. International shipping rates will be determined based on destination.Back to Top
Can I track my order?
Yes, a tracking number will be available once the item ships. If you received your tracking ID number it means your item has been shipped. To track your shipment go to https://www.usps.com/ then “Search USPS.com or Track Packages” (Track & Confirm), then enter your tracking ID number to track the parcel.Back to Top
How long will it take to receive a shipment?
Most orders are processed within 3 business days. Domestic shipments will arrive within 5-10 business days.Back to Top
Will I be liable for my jewelry order while it is being shipped?
No, you are not responsible until receipt of the item(s). All shipments until then are insured at full value.Back to Top
Do you offer a repair service?
Repair service is provided for a full 6 months after purchase. Original stones and findings must be included with your return.Back to Top
How do I care for my jewelry?
Pansy Day products are made with the finest materials and components available. It is important to take good care of your jewelry to ensure its longevity.
Follow the simple tips listed below to keep your jewelry sparkling:
- Always remove your jewelry before washing hands, showering or swimming. Moisture can cause stones to dull.
- When wearing multiple stretch bracelets, place them on your wrist one at a time.
- Do not apply alcohol, oil based perfume, hairspray, body lotions, hair grooming products, air fresheners, or any other alcohol-based substance on or near your jewelry.
- Never leave your jewelry in the extreme heat or direct sunlight over long periods of time as this can cause colors to fade.
- Clean your jewelry by using a dry soft cloth or jewelry cleaning cloths. Never submerge in cleaning solution or water.
- If you happen to tarnish your pieces, a jewelry cleaning cloth will easily remove any discoloration.
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Are the stone colors displayed on my monitor precise?
Each Pansy Day piece is crafted with an eye for detail and held to a high standard to meet its displayed specifications. It's our experience that color may vary from each computer screen. Also, because of the handcrafted nature of Pansy Day products, there will be slight variations in color, design, and finish from one piece to another. Which we believe just makes them even more unique.Back to Top
I have subscribed to your mailing list. Why am I still not receiving any emails?"
Certain spam blockers may block our emails. To ensure delivery to your inbox (not junk, bulk or spam boxes) please add email@example.com to your e-mail address book.Back to Top
How do I contact the PansyDay.com customer service team?Back to Top
What is the response time to an inquiry?
We read and carefully review all of our inquiries. Our response time varies between 1 to 3 business days.Back to Top
I have a question that wasn't addressed in this FAQ.
Ask us at firstname.lastname@example.org. Don't hesitate with your concerns or questions. We'll be pleased to help you and get answers.Back to Top